At a high level, the Pureport platform allows for an account to have child accounts created by a tenant which act as a separate account but allows for some management perks to be built in.  These accounts are often used by organizations wishing to create entirely separate management containers for different divisions, business units, and customers.  Child accounts can be configured to inherit payment methods from the top level account, leverage private ports from the parent level, as well as create a management chain of command from the top level down. Since each of the above mentioned items are configurable, Child accounts can also be used as subtenants when managed by a managed service provider.  

How to Create a Subtenant/Child account

  1. Log in to the console with a user with that has Account level privileges'.
  2. Navigate to Child Accounts

  3. Click on the "Add a new child account..."

  4. Enter in a Name, Description and Technical Contact Email for the new child account.

  5. Select the radio button to either pre-accept the MSA and AUP, or leave this to be reviewed and accepted by the admin of the new child account.

    Note: The AUP and MSA must be approved prior to provisioning connections on any account.

  6. Select the save icon to create your new child account.

How to access a Child account

There are two ways to access a child account that we will explore below.  The first will by from the list of Child accounts viewable from the "Child Accounts" option of the navigation menu.  This is the same section of the console used to create the new child account.  The other method we will explore will be navigating to the child account directly from the Account Navigation Menu dropdown.  

  • From the Child Accounts List

    1. Log into the console with a user account configured with hat has Account level privileges
    2. Select the child accounts option from the navigation menu

    3. Locate the child account you wish to navigate too.

    4. Click the folder icon located next to the child account.

    5. Your screen will be updated and you will be redirected to the child account.
  • From the Account Navigation Menu

    1. Log into the console with a user account configured with hat has Account level privileges.
    2. Navigate to the account drop down menu in the top right corner of the screen

    3. Select the child account from the drop down you wish to navigate too. If you are unable to locate the account via the drop down, type in the account name to search for it.
    4. Your screen will be updated and you will be redirected to the child account.

How does Billing work with Child accounts

Child accounts can be setup with standard billing methods just like any other account.  For more details about how to do this, please review Setting up Billing in the Pureport Console.  In addition to the standard billing, child accounts can also be configured to inherit billing details from their parent account.  If this was not enabled at the time of billing setup, you can modify your billing settings via the following steps.

  1. Log into the console with a user account configured with hat has Account and Billing level privileges.
  2. Navigate to the parent account by selecting it from the account dropdown
  3. Select the Billing option from the navigation menu.

  4. Select the Billing method you wish to update.

  5. Click the check box next to "Allow child accounts to use this payment method" option and save the update.

  6. Navigate to the child account billing details.  You should now see a line stating that this account has inherited billing details from the parent account.

Nesting Child accounts

Pureport allows Child accounts to create nested child accounts as well.  This can allow for unique use cases to be able to create child accounts under their child accounts while still allowing for all of the above mentioned benefits.  To do this, simply follow the steps in the "How to Create a Subtenant/Child account" section from the account you wish to be the parent account.  A overview of the end results can be seen below:

More Information

If you have questions, or curious to learn more about the use of Child accounts and Subtenants, feel free to reach out to our sales or support teams for more information.