Frequently Asked Questions

Account Search Function
Network Search Update As of the release on November 11th 2019, a new Account Search function has been added to the Console, allowing you to search for acco...
Thu, 9 Jan, 2020 at 10:55 AM
Can Pureport connect AWS resources in VPCs attached to different AWS accounts?
YES - Pureport's Intelligent Multicloud Fabric allows you to connect not only environments across different cloud providers, but also VPCs within separ...
Thu, 4 Apr, 2019 at 11:21 AM
Does Pureport perform traffic policing based on connection speed?
Yes, Pureport does limit bandwidth based on the link speed chosen when creating a connection, however you can always change the speed of your connection as ...
Mon, 30 Sep, 2019 at 10:52 AM
Does Pureport support ECMP (Equal Cost Multipathing)?
Yes, Pureport supports ECMP on redundantly deployed connections assuming both connections are up. However, depending on the connection type and terminati...
Mon, 30 Sep, 2019 at 9:56 AM
Does Pureport offer a pure Layer 2 connectivity option?
Pureport offers only Layer2 + Layer3 connectivity options. More specifically, each Connection you add to a Network includes an HA pair of routing gateways* ...
Mon, 30 Sep, 2019 at 10:54 AM
How can I test latency from my site to the Pureport platform (ping targets?
You can test latency between your customer premises site and the Pureport platform by pinging the test IP address of the Pureport location you want to conne...
Mon, 2 Mar, 2020 at 1:28 PM
How do I add users to my account?
How do I add users to my account? Adding additional users to your account can be accomplished by clicking on Members in the console navigation pane and the...
Thu, 9 Jan, 2020 at 10:53 AM
My AWS VPC routing table does not show any routes to other connections on my Pureport network
VPC Route Propagation In order for your AWS VPC(s) to communicate with other connections to your Pureport network, you need to ensure that route propaga...
Tue, 5 Mar, 2019 at 11:30 AM
What are the default service limits for a Pureport account?
The following default resource limits are enabled per account: ResourceDefault LimitMax Number of Networks20Max Number of Roles20Max Number of Members100...
Thu, 13 Jun, 2019 at 3:48 PM
What Autonomous System Number (ASN) should I use for BGP Peering?
This article details the ASNs reserved and used by Pureport and the cloud providers we connect to. It also provides guidance on what ASNs you may want to us...
Wed, 6 May, 2020 at 3:17 PM